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Golden Flower Chinese Herbs

FAQs

Answers to common questions about ordering, shipping, and your account.

Help center

Answers for practitioners

Browse common questions about ordering, shipping, accounts, and products. Still need help? Contact our team — we are happy to assist.

Ordering and Shipping Information

How do I place an order?

Sign in to your approved practitioner account, browse the shop, add products to your cart, and complete checkout. New customers must register and wait for license verification before ordering.

What are the shipping rates?

Shipping is $8.95 for orders under $200 and free for orders over $200. Drop-ship options are available for patient delivery.

Where do you ship?

We ship within the United States from our Albuquerque, NM warehouse. Contact customer service for questions about your delivery address.

Account and Licensing

Why is my account pending approval?

We verify professional licenses before unlocking full website features and pricing. Approval typically completes after your submitted credentials are reviewed.

Who can open an account?

Licensed practitioners, students, and school representatives may register. Patients should contact their practitioner for product recommendations.

Products and Education

Do you offer educational resources?

Yes. Visit our Herbal Academy at learn.gfcherbs.com for courses and practitioner resources, and check Classes & Events on the homepage for upcoming opportunities.